Our warranty is limited only to the floor and does not cover any consequential loss.
At Wood Origins Pte Ltd, we are dedicated to delivering superior engineered wood flooring products that meet our customers’ expectations for durability and performance. We stand firmly behind the quality of our engineered wood products with the following warranty terms. This warranty is limited to the original purchaser and is non-transferable.
Please note that our warranty is divided into two parts: the product warranty and the workmanship warranty.Product Warranty Coverage
Our engineered wood flooring products are backed by a limited product warranty lasting 10 years from the date of installation. This warranty encompasses defects such as delamination of wood veneer layers, or structural issues with the core material. Subject to the limitations stated herein, this limited warranty covers products that have been maintained according to the Wood Origins Care and Maintenance set forth on the last page of this Letter of Warranty. It is applicable to both residential and commercial installations.
Exclusions:
This warranty does not extend to damage caused by misuse, neglect, accidents, excessive moisture, subfloor moisture, and environmental factors. Additionally, it excludes:
- Normal wear and tear or damage.
- Damage arising from improper maintenance.
- Problems caused by excessive moisture, alkali, or hydrostatic pressure in the substrate.
- Damage caused by cuts, tears, gouges, sharp high heels, and marks caused by dragging furniture across it.
- Damage from chemically reactive materials, carpet crocking, stains, spillage, abuse and scratches.
- Construction or installation related damage not performed by Wood Origins Pte Ltd or its appointed subcontractors.
- Minor differences in colour and texture between the actual materials and photographic images of the materials.
- Wood Origins Pte Ltd will not be liable for any other losses arising directly or indirectly, as a consequence of a defect in the product.
This list serves as an illustration of exclusion and is not exhaustive. Other similar problems not explicitly listed may also be outside the scope of this warranty.
Remedies
If a defect covered by this product warranty is discovered during the warranty period. Wood Origins Pte Ltd will, at our discretion, repair, replace, or refund the affected flooring material.
Workmanship Warranty Coverage
In addition to the product warranty, we offer a separate workmanship warranty on the installation of our engineered wood flooring products.
This workmanship warranty covers defects arising from errors in installation workmanship. The workmanship warranty duration is 1 year from the date of the installation.
Exclusions:
- The workmanship warranty does not cover issues related to the quality of the flooring materials themselves, such as delamination, which is covered under the product warranty. Labor and transportation costs will apply if the date of the issue reported to us exceeds 1 year from the date of installation.
- Our liability for any other losses arising directly or indirectly, as a consequence of defective workmanship will be limited to the cost of the original flooring material.
Remedies
If a defect covered by this workmanship warranty is discovered during the warranty period, Wood Origins Pte Ltd will, at our discretion, rectify the installation issue or provide compensation for the cost of reinstalling the flooring material.
Care and Maintenance Guide
- When cleaning, sweep or use a vacuum cleaner to pick up dirt and debris from the floor prior to mopping.
- Occasional damp-mopping with a wood cleaner is ideal to maintain the longevity of the floor.
- Do wipe up spills as soon as they occur and keep grains of sand and debris away by placing floor mats at entrances. By doing so, the finish of the floor can be kept safe and intact for a longer period of time.
- Do not use wax based cleaners, steel wools or scouring pads.
- Do not use a steam mop on your engineered wood flooring.
- Use only cleaning products that are designed specifically for wood floors that are not acetone or solvent based.
HOW TO MAKE A WARRANTY CLAIM
If you believe that there is a defect in your Wood Origins engineered wood flooring, and wish to make a claim under this warranty, you can do so by contacting us via email, WhatsApp, or customer support.
To obtain service under this warranty, you must permit Wood Origins Pte Ltd to inspect the place of installation. Also, you must reasonably cooperate with Wood Origins Pte Ltd in their efforts to service this limited warranty. All obligations of Wood Origins Pte Ltd under this warranty are contingent upon Wood Origins Pte Ltd being provided proper notice by the purchaser covered by the warranty and a reasonable opportunity for Wood Origins Pte Ltd to perform. Failure to allow for an inspection will void this warranty.