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VINYL FLOORING

engineered wood

fluted panel

Our warranty is limited only to the floor and does not cover any consequential loss.

Defects covered by this limited warranty, found within the warranty period, must be reported in writing promptly to Wood Origins Pte Ltd, within a specified time frame from the date of purchase in accordance with the chart below.

Commercial Limited Warranty
Product : 5 years
Workmanship : 1 year

Residential Limited Warranty
Product : 25 years
Workmanship : 1 year

The warranty for workmanship is only applicable when the warranty claim is valid for the materials and if the installation is done by Wood Origins Pte Ltd and our approved list of subcontractors. Full labour costs will be charged for replacement if the flooring is not covered under our warranty terms and conditions. Subject to the limitations stated herein, this limited warranty covers products that have been maintained according to the Wood Origins Care and Maintenance set forth on the last page of this Letter of Warranty. It isapplicable to both residential and commercial installations

Installation

This warranty covers material costs if professional installation was paid for when the floor was originally installed.

This warranty covers manufacturing defects, discolouration, delaminating, water damage, termite attacks, abnormal surface wear-off when the flooring is subjected to normal residential or commercial use.

This warranty also covers the following items listed below, subjected to our terms and conditions:
  1. The warranty for all our distributed flooring products covers water damage and termite attacks.

  2. If the flooring is damaged by water or termite attacks, the end-user has the right to request Wood Origins Pte Ltd and our approved list of subcontractors to do a replacement or refund a reasonable cost of the flooring products installed.

  3. The warranty cover does not apply in situations when our flooring products are installed on extended fixtures such as platforms or when used in unusual projects such as wall panelling or ceiling.

  4. The warranty cover does not apply to warping of the flooring due to unevenness of the original flooring or subfloor prior to installation.

  5. It is the end-user and their respective contractor’s responsibilities to take ownership of any defects or damage caused by improper installation, without using certified floor installers from Wood Origins Pte Ltd.

  6. It is the end-user’s duty and decision to qualify their existing floor’s levelness as acceptable before arranging Wood Origins Pte Ltd to install our flooring products. Otherwise, we will only inform the end-user if we face any issues during the installation process, such as boards not being able to interlock properly due to unlevelness of the existing subfloor.

  7. Removing the floorboard to re-install in another location will immediately void the warranty.

  8. Tempering, removing, or repair works on the floorboard that is not done by Wood Origins Pte Ltd will also immediately void the warranty.
  9. If the end-user experiences an issue with a flooring colour option that has already been discontinued, Wood Origins Pte Ltd can offer the following solutions:
    • Replace the damaged portion of the flooring with 1 of our current available colours.
    • Replace the flooring with an equivalent product. In the event the end-user wishes to replace the whole area of the damaged flooring due to colour differences, we will offer the end-user a 30% discount for the new replacement installation (applies to installations done more than 10 years ago from the date of issue reported).
    • Replace the flooring with an equivalent product. In the event the end-user wishes to replace the whole area of the damaged flooring due to colour differences, we will offer the replacement at no cost to the end-user (applies to installations done less than 10 years ago from the date of the issue reported).

EXCLUSIONS – THE FOLLOWING ARE NOT COVERED UNDER THIS WARRANTY

  • Damage caused by intentional abuse, vacuum cleaner beater bars, indentations caused by improper rolling loads, damage caused by dragging chairs and furniture without using proper floor protectors, surface scratches, exterior applications and consequential damages

  • Damage caused by stains and spillages, burns, indentation, floods and other accidents. This includes damage from asphalt, battery acid, bleach or similar corrosives

  • Improper care due to the use of incorrect maintenance products, as well as any reduction in surface gloss due to normal wear and tear.

  • Damage caused by objects being dropped on the floor.

  • Minor shading, colour and texture differences between samples and delivered product.

  • Problems and / or issues on subfloors.

  • Our vinyl flooring should not be used to seal an existing flooring from moisture. It is a floating floor which is water resistant, but it cannot inhibit growth of mold or problems associated with or caused by flooding, excessive moisture or alkalis in the subfloor or conditions arising from hydrostatic pressure.

  • We will not accept shading claims for an overall white flooring with adjoining white planks, tiles, or any other manufacturer’s white flooring.
  • Our Vinyl flooring is a floating floor system. Therefore, some level of hollowness is expected.

Care and Maintenance Guide

  • When cleaning, sweep or use a vacuum cleaner to pick up dirt and debris from the floor prior to mopping.

  • Use cleaning solutions that are PH neutral.

  • Do wipe up spills as soon as they occur and keep grains of sand and debris away by placing floor mats at entrances. By doing so, the finish of the floor can be kept safe and intact for a longer period of time.

  • Do not use bleach or chlorinated compounds as it may cause discoloration.

  • Do not use wax based cleaners, steel wools or scouring pads.

  • Do not use a steam mop on your vinyl flooring.

  • Use felt pads or protective coverings on furniture to prevent scratches on the vinyl flooring.

HOW TO MAKE A WARRANTY CLAIM

If you believe that there is a defect in your Wood Origins vinyl flooring, and wish to make a claim under this warranty, you can do so by contacting us via email, WhatsApp, or customer support.

To obtain service under this warranty, you must permit Wood Origins Pte Ltd to inspect the place of installation. Also, you must reasonably cooperate with Wood Origins Pte Ltd in their efforts to service this limited warranty. All obligations of Wood Origins Pte Ltd under this warranty are contingent upon Wood Origins Pte Ltd being provided proper notice by the purchaser covered by the warranty and a reasonable opportunity for Wood Origins Pte Ltd to perform. Failure to allow for an inspection will void this warranty.  
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